Add a new checkout question
Start with one optional Free field, save it and place a test order. All nine Free types work in Classic and Checkout Blocks.
HELP WITH CARTDINI
Help with setup, downloads & billing
Get help with Cartdini setup, downloads or billing. Tell us what you need to do and what happens instead.
A DIRECT LINE TO SUPPORT
Tell us what happened.
We reply by email on weekdays, usually within one business day. More involved investigations can take longer.
START WITH THE TASK
Find the next step.
Change an existing checkout field
Compare supported Classic controls with shared Blocks address settings. WooCommerce retains essential validation; payment methods are not controlled by Cartdini.
Find a field that is not appearing
Check that the field is enabled and its location is correct. For a Pro follow-up, check its saved conditions and any compatibility message. Review a conditional workflow.
Undo changes or deactivate Cartdini
Deactivate Pro if installed, then Free to stop checkout changes. Settings and historical answers remain stored. Reactivating resumes the saved configuration; display hooks stop while Free is inactive.
How do support tickets work?
Open a support ticket with your email address and a description of the issue. We will send a confirmation and notify you by email when we reply. You can also read and reply through your ticket link.
Keep the link private. Read support privacy details.
Do not include passwords, licence keys, full payment details or unredacted customer information. Cartdini is maintained by A.M.E.X. Internet Marketing ltd.
WHAT SUPPORT COVERS
Get help with Cartdini itself.
Setup and product questions
Use the guides for Free and Pro setup. Eligible Pro subscriptions include help with Cartdini configuration, product issues, downloads and billing. Include a small reproducible example so we can investigate the right behaviour.
Your wider store
Custom development and guaranteed compatibility with every theme, payment gateway or extension are outside the included service. We may ask you to reproduce an issue on staging and check it with the relevant extension’s maintainer.
Our usual reply time is not a guaranteed resolution deadline or an uptime service. Read the subscription and support terms.
What to include in your support request
HELP US UNDERSTAND THE ISSUE
A small example goes a long way.
Describe the intended result.
Tell us what you want the question to do, what happens instead and the steps that reproduce it.
Include the relevant setup.
Share WordPress, WooCommerce, PHP and Cartdini versions, whether checkout uses Classic or Blocks, and the relevant field settings.
Keep the example private and minimal.
Use staging and back up your configuration and database. Try the smallest setup that reproduces the issue. Remove personal data and credentials from screenshots and logs.
Before sending, check the Classic/Blocks support details and any limits shown in the editor. Advanced Pro inputs work in both; uploads, repeaters and priced choices use the order location.
DOWNLOADS & BILLING
Already have Pro?
Use Downloads & billing for eligible account access. From your account, Stripe handles invoices, payment-method changes and cancellation of renewal.
For a lost download key, refund request or purchase-access issue, contact support using your purchasing email and include the Stripe receipt or invoice number. Support must verify purchase ownership before reissuing access; a receipt number alone is not proof of ownership.
Open downloads & billing Contact supportReport a security or privacy concern
SECURITY & PRIVACY
Send sensitive reports privately.
Report a security issue through a private support method above. Include the affected version and reproduction steps. Do not send live customer data, passwords or payment information, and avoid publishing an exploit before we can investigate.
Each report needs investigation. Updates, backups and testing remain part of running a store; no plugin can promise permanent freedom from defects. Choose a private contact method.